TERMS AND CONDITIONS OF CONSULTATIONS
I understand that consultations are the offering of information and opinions about mental health issues which are provided to me by a Licensed Clinical Social Worker who is experienced and trained in the diagnosis and treatment of Mental Illness and relationship problems. I understand that consultations are not treatment, not psychotherapy, and not a diagnosis that will be placed into a medical chart or sent to an insurance company. I understand that consultations are offered in order to provide a better understanding and additional information so that I may make informed choices about my healthcare.
I understand that consultations may help me evaluate my situation, make me aware of additional options or alternatives, or provide information that may help me solve personal problems; however, my consultant will not make decisions for me or provide advice about what action I should or should not take.
I understand that there are no refunds for consultations and that PSC makes no guarantee to your satisfaction with the consultation.
PSC will respond to requests for consultations within the next business day. Please make us aware if you are requesting an urgent consultation and we will respond as soon as possible to your inquiry. Occasionally, clients may ask questions that need to be refined; so, our initial response may be in the form of questions; we will notify you if there are additional costs for the added time.
Certain issues cannot be addressed in consultations, such as, those issues which require emergency services where someone is in imminent danger of harm to themselves or others and 911 should be called. Most urgent issues should not be addressed in a consultation either. An urgent consultation is not meant to address or treat issues that need to be treated or addressed urgently. An urgent consultation is when a consultation is needed quickly for the sake of time.
Consultations are not meant to be taken as psychotherapy, treatment, or an intervention to address a mental illness or symptom of mental illness or to resolve a relationship problem.
Consultations are meant to provide you with information that you can use to make decisions about your situation.
Consultations are confidential and private. The record of your consultation will be maintained for 2 years and then destroyed. Records may include a typed summary of the consultation, email records, or other media. These records are the property of PSC. These records are not medical records and we maintain them as a courtesy if you need them in the future or to reference if you have subsequent consultations. We will not release the consultation records to a third party and by entering into a consultation with PSC, you agree to not subpoena or have subpoenaed the consultation record for any legal proceeding and you are fully responsible for any and all legal fees PSC incurs in the effort to quash a subpoena of the consultation records.
Consultations are not anonymous. We will need your name, address, phone number, an email address if consulting by email, your date of birth to verify that you are 18 years of age or older. You may only enter into a consultation agreement if you are 18 years of age or older.
If you reside in a state other than Illinois, then you will be consulting with a mental health professional who is not licensed in your State to diagnose or treat mental illness. Consultants are only licensed to practice mental health in the state of Illinois. Therefore, consultations for persons outside the State of Illinois are limited to discussions and sharing ideas about a problem and will not include diagnosis.